Return & Refund Policy

We hope you love your TYROT purchase. If something is not right, contact service@tyrothome.com and we will explain the next step.

30-day return window

Eligible items may be returned within 30 days of delivery. To qualify, an item must be unused, unwashed, in its original condition, and include all tags, inserts, and accessories. It must be free of stains, odors, pet hair, damage, and visible signs of use, and returned in the original packaging or packaging that provides equivalent protection.

Contact us for approval before shipping a return. Unauthorized returns may not be accepted or processed. Approved return instructions and the correct return address are provided by our support team.

Non-returnable items

The following items are not returnable or refundable unless they arrive damaged or defective:

  • Final Sale or clearance items
  • Customized or made-to-order products
  • Used or washed products
  • Gift cards
  • Products damaged by improper use, washing, installation, storage, or handling

For hygiene reasons, used bedding, rugs, bath textiles, and washed fabric items cannot be returned.

Change-of-mind returns

  • The customer is responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • For eligible non-defective returns, return-related processing or restocking costs of up to 10% of the order amount may be deducted where applicable.
  • Packages refused without prior authorization may not qualify for a full refund.

Use a trackable shipping service. TYROT is not responsible for packages lost or damaged during return transit.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery and include your order number, clear photos or video of the item, and photos of the packaging and shipping label.

After review, we may offer a replacement, partial refund, full refund, or a return label, depending on the situation. For verified quality-related issues, TYROT will cover return shipping where applicable.

Refund timing

After the return is received and inspected, we will email you with the approval or rejection decision. Approved refunds are issued to the original payment method. Bank or payment-provider processing typically takes 3–10 business days.

Return shipping and original shipping charges are non-refundable unless required by law or the return is due to a verified quality issue. Refund amounts will not exceed the original order total paid.

Exchanges

We currently offer exchanges only for items that arrive damaged, defective, or incorrect. Contact us before returning the item.

Order cancellation

Orders may be canceled for a full refund before they enter fulfillment or shipping status. Once an order has shipped, cancellation may no longer be possible.

Natural variations and care

Minor color differences between production batches, temporary transit creases, natural softening or flattening over time, and minor size tolerances can occur with home textiles and are not considered defects. Follow the care instructions for the product.

Contact

Email: service@tyrothome.com

Do not mail a return until our team has approved the request and provided the correct return instructions.